Shipping & Returns

Shipping & Returns

Shipping inside Germany

What are the shipping costs within Germany?

Free shipping inside Germany! Please consider our minimal order value of 40 Euro. For orders below 40 Euro we have a handling fee of 5 Euro.

We ship with parcel service DHL. You get a tracking code by E-Mail when shipping, so you can check the sending status on DHL website.

Shipping to foreign Countries

We deliver your order with parcel service DHL DHL to the following countries. If your country is not listed here, send us an email and ask for the shipping cost to your country.

Country Order Value Shipping Cost
Denmark, Belgium, Liechtenstein, Luxembourg, Netherlands, Austria, Poland, Slovakia, Slovenia, Czech Republic < 1000 Euro 9,90 Euro
1000 Euro or more free
Bulgaria, Estonia, Greece, Hungary, Ireland, Croatia, Latvia, Lithuania, Romania, Finland, France, Italia, Portugal, Sweden, Spain, United Kingdom, Turkey < 1000 Euro 13,90 Euro
1000 Euro or more free
Swiss, Russian, Norway under 1000 Euro per packet 29,90 Euro per order
over 1000 Euro

Orders over 1000 Euro can be send with multiple packets if the value of the articles in every packet is under 1000 EUR. 29,90 EUR per order in this case.

Otherwise shipping to Swiss not possible!

Cash On Delivery

Cash on delivery is only available for shippings to Germany.

Cash on delivery has an additional cost of 5,90 Euro.

For cash on delivery with DHL Nachnahme adds 2 Euro to the 5,90 Euro cash on delivery costs. This 2 Euro are paid extra to the deliverer.

Receiving

For cash on delivery you should take care that you can receive the delivery personally from the deliverer to pay the bill. If you reject the delivery without a reason or not comprehensible reasons for us, we, Rö - HiFi GmbH, will charge you the complete shipping costs plus an additional handling charge.

Express Shipping

On request we send you your ordered products as express shipping. Ask for the additional costs for that by phone call.

Wichtiger Hinweis!

Trotz aller Sorgfalt kann es bei der Lieferung zu Schäden beim Transport kommen. In diesem Fall liefern wir Ihnen natürlich kostenlosen Ersatz für die beschädigten Artikel. Bitte beachten Sie aber folgende Vorgehensweise: Transportschäden sind sofort bei Zugang der Ware beim Zulieferer zu reklamieren. Bitte informieren Sie anschließend roe-hifi.de per Email über festgestellte Transportschäden. Sollten Sie Ware zurücksenden wollen, informieren Sie uns bitte vorher per eMail, Fax oder Telefon, damit wir ggfls. einen Abholservice beauftragen können.

Contact Times

phone +49 351 - 4272967 or send us your phone number by email. We call you back.
We are available for you monday to friday 10:00 - 18:00



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* Prices incl. 19 % Tax excl. Shipping costs, ** suggested retail price
© 2016 Rö-HiFi GmbH